Exchange Policy

EXCHANGES

Any product bought from Ruby Suleiman’s online store can be exchanged from the Online Store ONLY, within 14 days of receiving it, provided it is unused and still has the label and tag in their original state. Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our Offline Stores

• For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
• For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
• If during delivery, customs' duties are applicable, they will be paid in full by the customer.
• Ruby Suleiman is not responsible for bleeding, damage of print, or fading of colors due to washing.

PROCEDURE FOR EXCHANGE

Ruby Suleiman’s does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service center by emailing us at support@rubysuleiman.com or can call us at +92 326 0429656

Please note that, all local order exchanges, please send us the product at 171-S, Quaid e Azam Industrial Estate, Lahore, 54700, Pakistan and in return Ruby Suleiman will give you the shopping coupon for the new product.

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Ruby Suleiman has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.