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Terms & Conditions

1- Terms of Service

Collection of Information

At Ruby Suleiman, we are committed to ensuring your personal data is utilized with the utmost care to enhance your shopping experience. Your data may be collected and used for the following purposes:

  • Account Creation: To establish and manage your personal account on rubysuleiman.com (e.g., your name and email address).
  • Order Fulfilment: To facilitate the processing and delivery of your purchases (e.g., your name, address, date of birth, and payment information).
  • Delivery Updates: To provide you with real-time updates on the status of your delivery via text messages (e.g., your mobile number).
  • Promotional Communications: To keep you informed about our latest offerings, including newsletters and catalogues (e.g., your email address, wish lists, name, and postal address).
  • Customer Support: To assist you promptly in the event of any issues related to your order or delivery (e.g., phone number, address).
  • Service Announcements: To respond to your queries and keep you informed about new or modified services (e.g., your email address).
  • Prize Notifications: To contact you should you be a winner in one of our promotions or contests (e.g., your email address, name, home address, and phone number).
  • Account Management: To conduct necessary verifications, including credit checks, to maintain your account (e.g., name, address, date of birth).
  • Fraud Prevention: To disclose your information to fraud prevention agencies when necessary.
  • Marketing Insights: To analyze your data to provide you with personalized marketing offers and relevant information (e.g., name, purchasing preferences).
  • Age Verification: To ensure you meet the legal age requirement for online shopping (e.g., date of birth).

Your data will be retained only for as long as is required to fulfil our services or as mandated by law. Following this period, your personal data will be securely deleted. It is important to note that certain legal requirements, such as bookkeeping regulations or ongoing contractual obligations, may necessitate longer retention periods.

Non-personal data may be utilized in conjunction with personal data as permitted by applicable laws. Ruby Suleiman does not sell your personal information to third-party marketing companies.

Your Rights

You are entitled to request details of the personal information we hold about you. Should any information be inaccurate, incomplete, or irrelevant, you have the right to request its correction or removal.

For further information regarding our Privacy Policy, please refer to the Help section of our website where frequently asked questions are addressed. Should you require additional assistance, kindly email us at support@rubysuleiman.com. Alternatively, you may contact a Ruby Suleiman customer care representative using WhatsApp on: +92 317 0418175.