Return & Refund
At Ruby Suleiman, we are dedicated to providing you with the highest level of service. While we hope you love your order, please note that we do not offer returns or exchanges under normal conditions. We do provide a Conditional Exchange policy for items with quality issues.
Exchange Conditions:
Exchanges are permitted only if the delivered product is faulty or not as described.
Any faulty items must be in their original form to qualify for an exchange.
We do not accept exchanges on sale items unless an incorrect order has been delivered.
Alterations must be reported within one week of receiving the outfit.
Changes to your order can be accommodated within 48 hours, excluding unstitched articles.
Refunds:
Cancellations will result in store credit only (excluding unstitched articles).
Ready-to-ship articles are not eligible for exchange or return.
We are not responsible for color bleeding, print damage, or fading due to washing.
The embroideries on our products are as specified; any additional materials used are for photographic purposes only.
Order Cancellations:
We reserve the right to cancel orders for reasons such as out-of-stock items, pricing errors, or declined credit card payments. If customs duties apply during delivery, they are the responsibility of the customer.
For any assistance, please contact our customer care team via:
WhatsApp Chat: +92 326 0429656
Helpline: +92 326 0429656
Email: returns@rubysuleiman.com
Thank you for choosing Ruby Suleiman!
Exchange Conditions:
Exchanges are permitted only if the delivered product is faulty or not as described.
Any faulty items must be in their original form to qualify for an exchange.
We do not accept exchanges on sale items unless an incorrect order has been delivered.
Alterations must be reported within one week of receiving the outfit.
Changes to your order can be accommodated within 48 hours, excluding unstitched articles.
Refunds:
Cancellations will result in store credit only (excluding unstitched articles).
Ready-to-ship articles are not eligible for exchange or return.
We are not responsible for color bleeding, print damage, or fading due to washing.
The embroideries on our products are as specified; any additional materials used are for photographic purposes only.
Order Cancellations:
We reserve the right to cancel orders for reasons such as out-of-stock items, pricing errors, or declined credit card payments. If customs duties apply during delivery, they are the responsibility of the customer.
For any assistance, please contact our customer care team via:
WhatsApp Chat: +92 326 0429656
Helpline: +92 326 0429656
Email: returns@rubysuleiman.com
Thank you for choosing Ruby Suleiman!