Shipping Policy
1. Delivery Timeframe
For local orders, delivery typically takes between 3 to 5 working days, depending on the size and availability of the product. Orders are processed within 24 hours and are usually scheduled for dispatch the next working day. Timely delivery is contingent upon stock availability and payment authorisation. In certain circumstances, we may request additional payment verification or source information to process your order.
2. Delivery Charges for Local and International Orders
Ruby Suleiman offers complimentary delivery for local orders exceeding PKR 3,000. For orders below this threshold, a standard delivery fee of PKR 100 will apply. International delivery charges will be calculated in real-time at checkout, based on your location and the weight of your order.
3. Are Delivery Costs Included in the Order Price?
Delivery charges are typically itemised separately during the checkout process. The total payment amount will include any applicable delivery fees.
4. How to Track Your Order
Once your order has been dispatched, you will receive a Tracking ID via email and SMS. You can track the status of your local orders through the TCS website and international orders via the DHL website using the provided Tracking ID.
5. delivery Methods
We deliver across Pakistan through our courier partner TCS, while international orders are handled by DHL. Local deliveries typically arrive within 2 to 4 working days, while international shipments generally take 7 to 10 working days.
6. Delivery Attempts
Our delivery drivers will make two attempts to deliver your parcel. Please ensure that your address, country, and area code are accurately provided when placing your order. If delivery is unsuccessful after the second attempt, the parcel will be returned to us.